Get back to your care.

Patient app access

HairCare+ is available through participating clinics. During the clinic pilot, your care team provides the invitation and installation instructions.

1. Ask your clinic for access. Tell them whether you use an iPhone or an Android phone. Ask for the patient app installation link as well as your invite code.
2. Open the installation link on that phone. Follow the iOS or Android instructions your clinic supplies. The clinic workspace sign-in is for staff; patient onboarding happens in the mobile app.
3. Open HairCare+ and follow onboarding. Enter the invite code from your clinic when asked and check your personal details.

If you only received a code, need the installation link again, or the invitation is rejected, ask your clinic to check the invitation and issue a replacement if needed. Keep your code private.

Already have the patient app? Open it on your phone. If you cannot continue, contact technical support with the error text.

Clinic and staff access

• Existing staff: sign in to the clinic workspace with your work account.
• Invited staff: open the invitation from your clinic and use the email address it was sent to. If the invitation has expired or was revoked, ask your clinic administrator for a new one.
• Forgotten password: request a password reset and follow the newest email. Check your spam folder if it does not arrive.
• New clinic: create an account, confirm your email, and submit your clinic details for review.
• Application pending or declined: open your application after signing in to see its status and any requested changes.

For a clinic mobile app installation link, contact your clinic administrator. For a pilot or demonstration, email clinics@haircare.clinic.

Photos and messages

If a photo or message has not sent, check your connection and look for its upload or delivery status in the app. Use the retry action shown for the failed item. Avoid creating another copy while the first is still sending.

For photos, allow camera access when prompted. For voice messages, allow microphone access. You can review these permissions in your phone or browser settings. If permission changes do not take effect, return to the app and try the action again.

If an item still fails, note the error and time, and contact technical support. Share clinical photos and treatment questions through your clinic’s care channel.

Notifications and language

Review notification permission for HairCare+ in your phone settings. Clinic web users can also check notification permission for the workspace in their browser and the notification option in workspace settings.

In the patient app, open Profile to change the language. Clinic staff can change their personal workspace language in Settings. English, German, Spanish, French, Italian, Russian, Turkish, Portuguese (Portugal), and Arabic are supported in the apps.

Account deletion

Patient account: in the iOS or Android app, open Profile → Delete Account and review the confirmation before continuing.

If you cannot sign in or deletion fails, contact your clinic or email support@haircare.clinic to request help. Tell us which app you use and the email associated with your account. Never include your password or invitation/recovery code.

Clinic staff: ask your clinic administrator to remove your workspace access. For deletion or other requests about your personal data, contact privacy@haircare.clinic. Removing staff access and deleting a patient’s care record are different actions.

See the patient retention information or clinic retention information for how account and care data are handled.

Contact technical support

Email support@haircare.clinic. Include whether you are a patient or clinic staff member, your device/browser and app version, what you tried, and the error text and approximate time.

Do not include passwords, recovery or invite codes, patient records, or clinical photos. If a screenshot helps explain an interface problem, remove personal information first.

Your email app opens when you select the email address. Send your message there; opening the link does not submit a support request or confirm a response time.

For information about data processing and privacy requests, read the Patient Privacy Policy or Clinic Privacy Policy.